Aloha It's me, even when I click to open it mostly freezes....
tried that and the same results...everythings fine to go to my PM list...when I click...
Rick is Right.....we need to have the Uke in our hands to make the proper diagnosis....any music shop can direct you to a good luthier.....of course...
I should also add that, if the "picking" demo sounds unusually high-pitched to you, then your ears aren't failing you...in that clip the uke is tuned...
I don't have any experience buying used instruments from them, but I have bought plenty of gear: cases, cables, pedals, etc, and never had an issue....